RETURNS & REFUNDS
I’m not happy with my purchase. Can I get a refund?
At Soothing Scents, your satisfaction with our products and service is so, so important to us. If anything you purchase fails to meet your expectations in any way, just let us know and we’ll refund your money right away. Please visit our contact page and let us know, and we’ll take it from there.
I need to return/exchange an item. What’s your return policy?
No problem! All we ask is that you please return within 30 days of purchase and just make sure it’s in like-new condition, with the original packaging.
To begin processing a return, request a “return authorization” by calling 1-888-393-7330. You’ll receive an email that will notify you when your return has been received and inspected. If it all looks good, credit will be returned by credit card or original payment method as soon as possible. Some refunds take longer than others to appear in your account.
Returns should be mailed to:
Soothing Scents Returns
119 Lee Boy Road
Newton, AL 36352
Tip: If you are planning to ship an item over $75, we suggest you use a shipping tracking service or purchase shipping insurance. As much as we’d like to, we can’t guarantee that we’ll receive your returned item.